Partnerships Efficiency: What We Measure and Learn Effectiveness: What We Measure and Learn 89% 86% of customer survey respondents report they are of survey respondents say they are better able to better prepared to manage Salesforce after meet their mission after their pro bono project their pro bono project “They [Salesforce consultants] were great...I could not have used Salesforce as anything “The pro bono project has enabled us to take our nonprofit to scale by giving us a way more than like my phone book without that kind of support.” to keep track of the work we do and the clients we serve. We’re spending less time - Large K-12 Customer on administrative tasks and more time providing our clients with housing and job opportunities.” -Raven Dudley, Senior Accountant, Weld Seattle “And so I really feel like any knowledge and expertise that I have gained really came from kind of like their [Salesforce partner] tutelage and just like being willing to sit with me and walk me through things.” - Small K-12 Customer Innovation: What We Measure and Learn S ALE “We invested money last year in working with [a consulting company]...and they actually SF optimized our entire Salesforce system, to better fit what our needs are now.” ORCE. - Medium Nonprofit Customer All data points reflect the Fiscal Year 2020 unless otherwise noted ORG / 2 Qualitative data gathered through Impact Interviews September 2019 - January 2020 Pro Bono data source: Survey of customers and employees participating in pro bono projects 4