Technology Efficiency: What We Measure and Learn 82% Customers can spend their time on the things that matter most “When we’re doing less of that kind of grunt work, we can do more high level thinking.” of customers say Salesforce has - Small Nonprofit changed/improved how works gets done Customers see Salesforce as an organizational investment “We’re spending more money on Salesforce in its current implementation, but we’re getting significantly more value. So I was looking at the value proposition as opposed 26% to the cash proposition.” - Medium Higher Ed “I will say there is likely a non provable time-savings across the board. Like I'm thinking about like ways in which you've increased efficiency.” - Medium k-12 of customers say they have reduced operational costs due to Salesforce 34% S ALE SF ORCE. of customers say they are better able to strategize & prioritize due to Salesforce ORG / 1 All data points reflect the Fiscal Year 2020 unless otherwise noted Quantitative data from Tech for Social Change Survey, administered June-July 2020 Qualitative data gathered through Impact Interviews September 2019 - January 2020 1